Showing posts with label Leadership Moments. Show all posts
Showing posts with label Leadership Moments. Show all posts

Friday, September 20, 2013

Leadership Moments: 4 Things to keep your people loyal


Very good tips. All leaders should read this.

Source: http://www.govloop.com/profiles/blogs/4-things-that-keep-employees-loyal


The average person will hold over 11 jobs in their lifetime. That number only increases when you look at millennials. Of course, there are varying reasons for this trend. But one that can't be overlooked is employee loyalty, or lack of loyalty in many cases. Many times, people assume the organizations with the most money have the highest rates of loyalty, but this is not always the case. In a recent article in Business Insider, they highlight 4 tips that any organization (public, private, large, small, profitable etc) can do to keep great employees- and it's not about money. 

1. Good communication

Communication is one of those things that gets talked about (a lot) but changes are hard to come by. However, there are some standard rules that everyone should follow: communicate often, much more than you think you need to. Communicate about things that matter, not trivia. Be as open and as honest as you can, but not rude. Communicate simply and don't make things more complicated than they are. If possible, communicate in-person, not through email or office communicator. Communicate in the moment, don't let issues fester. Most importantly, as the article says, "communicate--you're in a relationship with these people."

2. Consistency


According to the article, "Sometimes good employees leave for clearly defined, explicable reasons, but often they leave for reasons that even they find hard to articulate." The "death by one thousands cuts" is a standard reason for leaving. But how did that happen? According to the article, it boils down to inconsistency, a lack of trust, and an overall lack of respect in how someone has been treated. People like consistency and knowing where they stand. As the article notes, this can be improved by doing what you say you'll do, making things happen, and following through on your word, no matter how small the task. Show respect by being consistent and enforce the same consistency in others.

3. The opportunity to do great work

Give people the opportunity to do great work, and recognize what work that is. Great employees won't stay at an organization while managers do everything important, or play favorites with who gets to do the good stuff. If it's not balanced, people will find a place that is more balanced and their work is appreciated. 

4. A decent, non-toxic manager

"People don't leave jobs, they leave managers." In every exit poll, one reason for leaving consistently tops the list, and that is bad managers. How do you overcome this? According to the article, "Don't make someone a manager because they're not cutting it in their day job. Don't make your cousin Jimmy a manager because your sister asked for a favor." Choose managers who do all of the above: communicate well, are consistent and let their people do great work. It also doesn't hurt to pick managers that were good at their job. 


All leaders know these 4 things. But some things are worth reminding and repeating :)




Thursday, August 22, 2013

Leadership Moments


Talent is not enough. It merely determines your potential not performance. Your skills, knowledge, and abilities are just your 'software'. Behind that software of yours, you need a powerful OS in the background to run it. What is this OS? This OS will be your character and personal values.

Friday, August 16, 2013

Leadership Moments


Leadership reminder to self: You can't hold your people accountable if you supervise their methods.

My friends are also my mentors

Love to meet old friends who are also my growth mentors because they like to give me books to help me grow! Thanks Tiong Peng.

 

Thursday, June 20, 2013

Monday, April 8, 2013

Reflecting on decision making...

Decision making is overrated. We make decisions everyday but can good decision making lead us to success in life or in anything we do? Well, I always share this story during my facilitation sessions, 


"Three frogs were sitting on a log. One decided to jump into the pond. How many were left? Did you answer two? Think again. You see, I didn’t say one jumped in; I just said one DECIDED to jump in. It’s not a technical point that I’m debating, but a sad fact of life. For there’s a big difference between deciding to do something and actually doing it."


Many of us make decisions everyday. However, not many of us see through those decisions and make it happen. For example, we want to lose weight and we have a very ambitious and comprehensive plan to make it happen. We will probably be very excited about this diet plan for a week or two. After that, we get tired and eventually gave up. Sound familiar?

As I reflect on the decisions I have made in my life, I learnt that it is not the decisions you make that made a difference, it is how you manage those decisions on a daily basis that made a difference! 

Decisions gets you started, ultimately, it is discipline and consistency of your daily actions that will make a difference. That is one of the reason why I have my Jim's Daily 5 to SERVE. :)

Friday, March 29, 2013

The Right To LEAD

John C. Maxwell is one of my favourite leadership coach. His writings are usually easy to read, short, succinct, and often insightful.

The right to lead are simple truths in leadership, but takes a life time to master. Two things stood out for me.

First, the right to lead is always earned, never demanded, The same goes for respect.

Second, we cannot lead well if we have never learnt to serve. Serving requires the donning of humility and teachability. These two qualities require us to put others first, and that's what leading is about... putting others before self. This requires a very high level of self mastery.

To become a servant leader, we must always start from the inside out. We need to learn how to master and lead ourselves first! Hope you will enjoy this leadership moments sharing by John C. Maxwell.


Jim

Published in May-2010
Leadership is something you learn and earn the right to do. Renowned business writer, motivational speaker, and NY Times bestselling author, John C. Maxwell, shares insight on what it takes to be a leader. The Right to Lead is a character study of outstanding men and women throughout history, focusing on the qualities that are consistent in the lives of these great leaders. Perfect for gift-giving for a graduation, Father's Day, or year-round for business and church leaders.

What Gives a Man or Woman the Right to Lead?It certainly isn't gained by election or appointment. Having position, title, rank or degrees doesn't qualify anyone to lead other people. And the ability doesn't come automatically from age or experience, either. No, it would be accurate to say that no one can be given the right to lead. The right to lead can only be earned. And that takes time.

The Kind of Leader Others Want to FollowThe key to becoming an effective leader is not to focus on making other people follow, but on making yourself the kind of person they want to follow. You must become someone others can trust to take them where they want to go. As you prepare yourself to become a better leader, use the following guidelines to help you grow:

1. Let go of your ego
The truly great leaders are not in leadership for personal gain. They lead in order to serve other people. Perhaps that is why Lawrence D. Bell remarked, "Show me a man who cannot bother to do little things, and I'll show you a man who cannot be trusted to do big things."

2. Become a good follower first
Rare is the effective leader who didn't learn to become a good follower first. That is why a leadership institution such as the United States Military Academy teaches its officers to become effective followers first—and why West Point has produced more leaders than the Harvard Business School.

3. Build positive relationships
Leadership is influence, nothing more, nothing less. That means it is by nature relational. Today's generation of leaders seem particularly aware of this because title and position mean so little to them. They know intuitively that people go along with people they get along with.

4. Work with excellence
No one respects and follows mediocrity. Leaders who earn the right to lead give their all to what they do. They bring into play not only their skills and talents, but also great passion and hard work. They perform on the highest level of which they are capable.

5. Rely on discipline, not emotion
Leadership is often easy during the good times. It's when everything seems to be against you—when you're out of energy, and you don't want to lead—that you earn your place as a leader. During every season of life, leaders face crucial moments when they must choose between gearing up or giving up. To make it through those times, rely on the rock of discipline, not the shifting sand of emotion.

6. Make added value your goal
When you look at the leaders whose names are revered long after they have finished leading, you find that they were men and women who helped people to live better lives and reach their potential. That is the highest calling of leadership—and its highest value.

7. Give your power away
One of the ironies of leadership is that you become a better leader by sharing whatever power you have, not by saving it all for yourself. You're meant to be a river, not a reservoir. If you use your power to empower others, your leadership will extend far beyond your grasp.



Action Learning Forum 2013 - The Power of Questions, Leadership and Leading Change

photo credit: Ng Choon Seng

Dedicated half of my day and personal time on 28 March 2013 to share with a group of Action Learning (AL) practitioners from all over Asia on my take on leading CHANGE with the power of questions. 


photo credit: Ng Choon Seng

My talents, skills and experiences have uniquely qualified me to do something in this world. Whatever that something is, I know I need to pass it on. I may do it with a single person, a small group or with thousands of people. The number is not within my control. What is within my control is whether I do it.

My intention was to share my personal stories as a leader on how to lead and manage change using questions. I hope that through my stories, AL practitioners and leaders will see leadership and change management from a different perspective.  I hope to inspire. As a certified AL practitioner myself, this is my small way of giving back to the AL community.

Summary of my sharing

On Leadership


As a leader,

• Always work on the relationships and trust first!

Everything you do as a leader, you need to work through people. You need the head, hearts and hands of the team you lead in order to achieve your organisation's objectives. When the relationships are strong, the quality of your team's thinking and conversations becomes better! Team members are more comfortable and open to share their thoughts and they are also more open to other ideas or perspectives. The quality of your team's actions will be affected when the quality of the thinking is high. As a consequence, the quality of the results produced will be much better. When the key results are good, it will further enhance the quality of the relationships because the team morale will go up. 


• Give people meaning and direction

As a leader, you need to pay attention to the experiences you are creating for your team. In today's context, to define work purely from the performance perspective is very limiting. How your team members are feeling is also a result of work. As leaders, we need to give our team clear direction and create meaning in what we do.

• Be mindful of the experiences you are creating as a leader

Besides meaning, the environment, the enjoyment at work, daily interactions of team members, etc. are important factors for a leader to consider. You have great influence over the experiences you can create.  

• Build the capacity of your people

While working, you can grow; develop know-how and skills and so on. Like performance and experience, learning is a universal and fundamentally human result of work. The effectiveness of your team can be determined by their capacity to learn and improve over time. As a leader, you need to pay attention to your team’s capacity and capabilities. Come on, how can you expect your team to perform if their capabilities and capacities are not developed. Common sense but not common practice.

• Performance, Experiences and Learning are all interdependent!

How are these fundamental results of work—performance, experience, and learning—related? They are unquestionably interdependent. If individuals aren't learning, their performance will decline over time; if their predominant experience of work is boredom or stress, both learning and performance will suffer. 

From my personal experience, as a leader, if you work on the experiences and learning of your team well, the performance part will almost happen on its own!


For more details of my leadership thinking, read about my 4 C leadership model by clicking on the links below.










photo credit: Ng Choon Seng


On Change Management

Due to time constraints, I was not able to share more on Change Management with the group. Here are the 5 keys points I wanted to make about leading change.

1.Is your change worthwhile and possible?

Before doing anything, ask yourself two questions: Is this change worth making? Every change you make requires you to pay a price. Are you willing to pay the price? As a leader, you need to assess the change you are about to make carefully. Change will not happen in a vacuum. Factors to consider - Context, Situation, Team capabilities and potential, political power, type of bosses you have and their priorities, culture of your organisation, current systems and structures, etc. The questions you ask yourself before any change initiative are key. Frame your questions carefully and ask empowering questions.


2. Get your leadership team to buy in.

Change won’t be positive unless your leadership team believes in the new vision. If you need to make changes, go through the right process. Shortcuts will never lead to anyplace worth going. Do not rush. Change involves people. When it comes to people, fast is slow and slow is fast. Engage your leadership team right from the start. Ask powerful questions to engage them.


3. Change should feel uncomfortable.

If change doesn’t feel a little weird, it’s not really change. Anticipate the discomforts your team will feel and guide them through those difficulties. Paint the picture for them ahead of time. I always tell them, "let's begin with the end in mind" —let them know what’s coming and what they might expect. Then remind them that stress, uncertainty and upheaval are normal and temporary. Offering comfort and reassurance is a key part of your job. In my unit, I am always the Chief Combat Engineer - I clear the path for my team to do their best work!


4. Evolution or Revolution. 

One of the key question you need to ask yourself as the leader is "Are you going to make an “evolutionary” change or a “revolutionary” one?" Make sure you understand the difference because if you’re making the latter, you’d better prepare your people for significant upheaval. Be clear. For some change efforts, you really need to "rock the boat" aggressively but for some, incremental improvements will be suffice. You need to be very clear what you need to do.


5. Change yourself first.


Finally, as a leader, you can’t be a change agent for your organisation if you’re stagnant on the inside. You need to commit to your own personal growth if you are going to lead your organisation through changes and improvements. You can’t give what you don’t have. You need to keep learning and growing. You need to lead change by example. My personal leadership philosophy is - I will not ask my team to do anything I am not prepared to do myself. I expect a lot from my team but in exchange, I will help them grow, engage and meet their personal career goals. If I expect the best from my team, I expect nothing less (often more) from myself.



I hope the AL practitional from all over Asia will find my sharing useful. All the best my AL friends :)



Jim





Saturday, February 23, 2013

Relationship building in Leadership

From my favourite leadership thinker, John C Maxwell


I think a lot of the time we take relationships for granted. Because of that, we don’t always give them the attention they deserve or require. But good relationships require a lot of effort. To keep me on track in my relationships so that I’m investing in them as I must to make them successful, I practice this discipline: Every day I make the conscious effort to deposit good will into my relationships with others.

That means I give more than I expect to receive, love others unconditionally, look for ways to add value to others, and bring joy to the relationships I hold dear. Every evening, I evaluate this area of my life by asking myself, “Have I been thoughtful toward people today? Would they express joy that they have spent time with me?” If the answer is yes, then I’ve done my part.

If you want to improve your relationships through your everyday actions, then do the following:

Put Others First

The best way to start off on the right foot is to put others first. The most basic way to do that is to practice the Golden Rule: Do unto others as you would have them do unto you. If you take that mindset into all your interactions with others, you can’t go wrong. But there are also other ways to show people they matter and that you are interested in their well-being: Walk slowly through the crowd, remember people’s names, smile at everyone, and be quick to offer help. People don’t care how much you know until they know how much you care.

Don’t Carry Emotional Baggage
Few things weigh as much as old hurts and offenses carried day after day in a person’s life. If you want to enjoy your time with other people, you’ve got to get rid of that kind of stuff. You can’t keep score of old wrongs and expect to make relationships right. If someone has hurt you and you need ot address it and get it out onto the table, then do it right away. Resolve it and get beyond it. if it’s not worth bringing up, forget about it and move on.

Give Time to Your Most Valuable Relationships
Most people give away their relational energy on a first-come, first-served basis. Whoever gets their attention first gobbles up their time and relational energy. That’s why the squeaky wheels instead of the high producers at work consume so much attention and why so many people have nothing left to give when they get home from work. Your family provides the most valuable relationships in your life. They should come first as you plan how to spend your time. After that should come your next most important relationships. It’s a matter of practicing good priorities.

Serve Others Gladly
I once heard an airline executive explain how difficult it is to hire and train people for his industry. He said that service is the only thing they have to sell, but it is the toughest thing to teach because nobody wants to be thought of as a servant.

Helen Keller said, “Life is an exciting business and most exciting when lived for others.” I think that’s true. The longer I live, the more convinced I am that adding value to others is the greatest thing we can do in this life. Because of that, when I serve, I try to do so cheerfully and with the greatest impact.

Express Love and Appreciation Often
After I had my heart attack, a lot of people asked me, “What was your dominant emotion? Was it fear, panic, questions?” My answer surprised many of them. In fact, it really surprised me. It was love. More than anything else in those moments of pain when I wasn’t sure whether I would live or die, I wanted to tell the people closest to me how much I loved them – my family, the people who work with me, longtime friends. I learned that you can’t tell the people you love how much you love them too often.

I think many people believe that the best way they can help others is to criticize them, to give them the benefit of their “wisdom.” I disagree. The best way to help people is to see the best in them. I want to encourage every person I meet. I want them to know the good I see in them. I practice the 101% Principle. I look for the 1 thing I admire in them and give them 100% encouragement for it. It helps me to like them. It helps them to like me. And what else could be better for starting – and continuing – a relationship?

Source: http://johnmaxwellonleadership.com

Tuesday, February 19, 2013

Leadership Lessons



Learnt something about leadership today. Leaders must care...you as a leader must be present during your staff happy and sad moments.

Sunday, January 6, 2013

Leadership Lessons


As leaders, our role is to provide clear guidance to our people so that they can do their job better. If our guidance hinders their work, we are not doing our job as leaders well.

When I give guidance to me team, I often use DR. GRAC to provide clear guidance for them to do their job better. DR. GRAC is the acronym for...

DR. = Desired Results (What I hope to achieve, my objective (s))

G = Guidelines my team should follow.

R = Resources available for them to get the job done well. Sometimes, I am their key resource to clear obstacles so that they can get the job done.

A = Accountability. How they should keep me posted. How often I want progress updates. Who is accountable or responsible for this piece of work?

C = Consequences. The positive or negative consequences if they get the job done well or not done. How can this piece of work be linked to the bigger picture (if relevant)?


That's my leadership sharing this week. Cheers!

P/S: DRGRAC is not my idea/concept. I learnt this from Dr. Covey's 7 habits of Highly Effective People. You can also use DRGRAC for your planning work as well.

Saturday, October 27, 2012

Leadership Moments 7/2012: Leadership Inspiration



This sounds like how we become better leaders over time.



Wednesday, October 24, 2012

Leadership Moments 6/2012: A Leadership Story


One young academically excellent person went to apply for a managerial position in a big company.

He passed the first interview, the director did the last interview, made the last decision.

The director discovered from the CV that the youth's academic achievements were excellent all the way, from the secondary school until the postgraduate research,
Never had a year when he did not score.

The director asked,
"Did you obtain any scholarships in school?"
The youth answered "none".

The director asked,
"Was it your father who paid for your school fees?"
The youth answered,
"My father passed away when I was one year old, it was my mother who paid for my school fees.

The director asked,
"Where did your mother work?"
The youth answered,
"My mother worked as clothes cleaner.
The director requested the youth to show his hands.
The youth showed a pair of hands that were smooth and perfect.

The director asked,
"Have you ever helped your mother wash the clothes before?"
The youth answered,
"Never, my mother always wanted me to study and read more books.
Furthermore, my mother can wash clothes faster than me.

The director said,
"I have a request. When you go back today, go and clean your mother's hands, and then see me tomorrow morning.*

The youth felt that his chance of landing the job was high. When he went back, he happily requested his mother to let him clean her hands. His mother felt strange, happy but with mixed feelings, she showed her hands to the kid.

The youth cleaned his mother's hands slowly. His tear fell as he did that. It was the first time he noticed that his mother's hands were so wrinkled, and there were so many bruises in her hands. Some bruises were so painful that his mother shivered when they were cleaned with water.

This was the first time the youth realized that it was this pair of hands that washed the clothes everyday to enable him to pay the school fee. The bruises in the mother's hands were the price that the mother had to pay for his graduation, academic excellence and his future.

After finishing the cleaning of his mother's hands, the youth quietly washed all the remaining clothes for his mother.

That night, mother and son talked for a very long time.

Next morning, the youth went to the director's office.

The Director noticed the tears in the youth's eyes, asked:
"Can you tell me what have you done and learned yesterday in your house?"

The youth answered,
"I cleaned my mother's hand, and also finished cleaning all the remaining clothes'

The Director asked,
"please tell me your feelings."

The youth said,
Number 1,
I know now what is appreciation. Without my mother, there would not the successful me today.

Number 2,
By working together and helping my mother, only I now realize how difficult and tough it is to get something done.

Number 3,
I have come to appreciate the importance and value of family relationship.

The director said,
"This is what I am looking for to be my manager. I want to recruit a person who can appreciate the help of others, a person who knows the sufferings of others to get things done, and a person who would not put money as his only goal in life. You are hired.

Later on, this young person worked very hard, and received the respect of his subordinates. Every employee worked diligently and as a team. The company's performance improved tremendously.

A child, who has been protected and habitually given whatever he wanted, would develop "entitlement mentality"and would always put himself first. He would be ignorant of his parent's efforts.

When he starts work, he assumes that every person must listen to him, and when he becomes a manager, he would never know the sufferings of his employees and would always blame others.

For this kind of people, who may be good academically, may be successful for a while, but eventually would not feel sense of achievement.

He will grumble and be full of hatred and fight for more. If we are this kind of protective parents, are we really showing love or are we destroying the kid instead?*

You can let your kid live in a big house, give him a Driver & Car for going around, Eat a Good Meal, learn Piano, Watch a Big Screen TV. But when you are Cutting Grass, please let them experience it. After a Meal, let them Wash their Plates and Bowls together with their Brothers and Sisters. Tell them to Travel in Public Bus, It is not because you do not have Money for Car or to Hire a Maid, but it is because you want to Love them in a right way. You want them to understand, no matter how rich their parents are, one day their hair will Grow Grey, same as the Mother of that young person. The most important thing is your kid learns how to appreciate the effort and experience the difficulty and learns the ability to work with others to get things done..



Jim's Reflections:


  • The above story can be used as a very good guide to new leaders. Leadership is not an "entitlement", leadership is earned with hard work and respect. The best and most effective leaders should never have a sense of entitlement. Great leaders are servant leaders, not entitled leaders. Many times in leadership, entitlement is like a cancer. If untreated, it grows more and consumes more until it destroys the leader. Entitlement can lead to ethical and moral compromise and challenges. Leaders begin to rationalise that their immoral or even illegal behaviour is okay, because they are entitled. I'm sure we have seen many of such examples everywhere.

"If leadership serves only the leader, it will fail. Ego satisfaction, financial gain, and status can all be valuable tools for a leader, but if they become the only motivations, they will eventually destroy a leader. Only when service for a common good is the primary purpose are you truly leading." 
--Sheila Murray Bethel

  • Today, leaders everywhere are being asked to inspire others with their visions, to empower their employees, to be accessible, to generate trust, and to be more creative and flexible. In the face of these demands, more leaders are realising that they need to draw on a deeper source of guidance, strength and influence - and that to be effective leaders they truly need to serve their employees, their organisations, and their communities. As such, leaders are servants not rulers!

"Servant-leadership is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them." 
--Ken Blanchard

  • As a leader, you have the power to influence how others feel. A leader can make other people feel important and appreciated. The leader can and should create opportunities to provide rewards, recognition and thanks to his or her staff. A leader creates a work environment in which people feel important and appreciated. I always use the platinum rule when it comes to treating my people. In the Golden Rule, you treat others as you wish to be treated. In the Platinum Rule, you treat people as they wish to be treated. These are powerful, yet simple, ways you can reward and recognise people. These are powerful, yet simple, ways to make your team feel important and appreciated. So, set aside some time to appreciate you team. Some possible platforms, during team meetings (I try to do this once a month), informal moments, coaching sessions and even during your performance reviews.


"Flatter me, and I may not believe you. 
Criticize me, and I may not like you. 
Ignore me, and I may not forgive you. 
Encourage me, and I may not forget you."
--William Arthur







Saturday, October 13, 2012

Leadership Moments 5/2012: Reflections on COACHING & LEADERSHIP (Part 3 of 3)


Step 3: Talk your walk and walk your talk

I agree that leadership and coaching is not just about changing your mindset and building relationships so that you have the permission to lead and coach. Leadership and coaching is also about knowing the process involved and mastering a set of skills to produce tangible results.



To be an effective leader and coach, we need to have the necessary skills, knowledge and abilities (SKAs).  These SKAs can be learnt and developed over time (if you are intentional about it). As such, I will not elaborate too much here. Besides process and skills, the best way to lead and coach your people is to model the behaviour you wish to see.


“When a leader’s identity and actions are consistent, the results he gets are consistent. When they are inconsistent, then so are the results.” ~ John C. Maxwell



Leading by example is how leaders provide evidence that they are deeply and personally committed to the behaviours they value. Credible leaders practice what they preach. They do what they say they will do, and thus set the example for others to follow. The most important personal quality people look for and admire in a leader is congruence. As I have mentioned in Step 2, if people don’t believe in the messenger, they won’t believe the message. Titles may be granted, but leadership is earned. Exemplary leaders know that it’s their behavior that earns them respect. The real test is whether they do what they say; whether their words and deeds are consistent. Leaders set an example and build commitment through simple, daily acts that create progress and build momentum. This is one of the most effective way of leading and coaching I have experienced from effective leaders I have encountered.

(Note above) This was a farewell note one of my interns gave to me before she went back to her studies. I'm glad she had a fun time with me :) 


As a leader and coach, I will never ask my people to do what I am not prepared to do myself. When I tell them that a particular task is possible, I know that it is possible because I have been there, done that. This is important because it can affect your credibility as a leader. If I expect my people to behave or think in a certain way, I must model it everyday. This is the best form of leading and coaching. If I want my people to pick themselves up when they fall, they must know that I have fallen before and I have picked myself up and moved on. If I want my unit’s work atmosphere to be pleasant and the environment easy to work in (A Great Place to Work, Learn and Grow), I must (as their leader) behave in such a way that will create lots of positive energy and fun. If I want my team to work collaboratively with each other, I must also do so by example! If I want my team to work very hard, I must work twice as hard! If I want my team to grow and become better, I need to keep growing myself daily. People pay more attention to the values and behaviours their leaders actually use than to those the leaders say they believe in. Effective leaders and coaches must set good examples, establish high standards for themselves, and personally practice what they preach.

“The three most important ways to lead people are: by example… by example… by example.” ~ Albert Schweitzer


Before I assume any new leadership post, I will always review my contribution statement and roles (Please see Step 1 for my Contribution and Purpose Statement) to determine the behaviours I want to exhibit. I will do up a table to clarify my thinking on how I want to behave on a daily basis. As a leader, I need to ensure my behaviours are aligned with my values and roles I set for myself. These behaviours will tell people what my values are much more than any words or speeches. This alignment of my behaviours and values must be intentional. Below is an example.

My Roles
My Behaviours
Desired Results/Outcomes
Character Driven Leader
Do right, Be Honest
Credibility, Trust
Builder of relationships
Care for the team,
Collaborate with all stakeholders
Sense of community created within the unit
Motivator and Inspiring Leader
Motivate, Encourage, Appreciate
High morale,
Positive culture
Coach & Teacher
Listen, none judgemental, believe in people, Seize teachable moments
Growth in team members, Trust and Confidence
“Chief Combat Engineer”

* A combat engineer's goals involve facilitating movement and support of friendly forces. Their main role is to clear the path for success. I often call myself the Chief Combat Engineer in my unit. Helping my team to clear the path for their success.
Help team to clear obstacles so that they can do their work, Clear the way, Provide support
Results, Growth in team members, High morale, Sense of achievement

To do this, you need to be very clear of you values, your roles and your key purpose and contribution (Step 1). I do this because I believe that my behaviour as a leader and coach can have a tremendous impact on my unit’s Culture, Values and Trust. These daily actions and behaviours on my part will demonstrate that I am committed to do what I say and say what I do.

(Note above) This was a farewell note one of my staff gave to me before she left for greener pastures. I was rather glad when I read what she wrote. I told myself quietly that some of my intentional behaviours as a leader were observed and appreciated by her and I am on the right track.


Leaders need to lead by example and over time, followers will behave like their leaders. This is true. After working with my current coach for 2 years, I noticed that I am very much influenced by his values, adopt some of his working methods and also emulate some of his quirks and habits. As such, as a leader, we must always make sure we behave in such a way that will help our people to become what they are truly capable of.


Personally, leadership and coaching is a journey for me. I am still learning and making mistakes everyday. As I go through this journey, my goal is to reflect so that I might learn from my successes and mistakes, discover what I should try to repeat, and determine what I should change. To me, writing this blog on subjects I am passionate about is always a valuable exercise for my personal growth. By mentally visiting past situations, it can help me to think with greater understanding and clarity. Few things in life can help me learn and improve the way reflective thinking can.


(Note above) Another farewell note from an intern before she went back to school to complete her final year. She was soaked with my Branch Culture and Atmosphere. Hope she would join us after her graduation.


Besides helping me to become a better leader and coach, I hope my sharing will help you to gain some insights and develop new perspectives on leadership and coaching. Effective leaders and coaches can make a positive impact to the people they lead no matter where they are in the organisation, no matter what title of position they have, no matter what kind of people they work with. I hope you will keep working on improving your leadership and coaching abilities and make a positive impact in the lives of the people you lead.

Jim





Step 3: Talk your walk and walk your talk


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