Saturday, July 28, 2012

About Stories


From personal and professional experiences, I know that stories are very powerful because,

    1.    they are entertaining and can build rapport and connect with your target audience;

    2.    they can make it memorable and meaningful which will help in learning (assuming you are a good storyteller); and

    3.    they can help to bypass conscious resistance (sounds very technical leh!) – meaning, people will be less defensive and open to your sharing;

I use stories to communicate key messages in my work almost everyday. At home, I will try to spend time sharing a story with my girls before they go to bed on Friday nights. I use stories to impart values to my girls besides modelling the way. I find this extremely effective and fun. It’s my way of bonding with my two girls.

Both my girls enjoy my stories very much and sometimes when I am too tired to share my stories, they would remind me or drag me out of bed just to tell them a story before they go to sleep. I must confess that sometimes I do miss my Friday story night with them when I’m too tired mentally. Nevertheless, I strive to share my stories with my two princesses at least once a week.

Below is a story I shared with my girls two weeks back. I hope you will enjoy this story and the key lessons as well. If you want some inspiration for stories, please checkout my stories section in my blog or click on the link below.



HELP TO CRY

The little girl was late coming home. Her mother had sent her to the shop to buy something. She should have been back half an hour ago.

The door opened and in came the girl. Her mother asked, “Where have you been? You should have been back 30 minutes ago.”

“Sorry, mother,” she said.

“As I was coming back, I saw Lucy next door. She was crying. Her doll had fallen, and was broken. So I stopped to help her.”

Her mother was very puzzled. How could her little girl help Lucy with a broken doll?

“What did you do to help her?”

“I sat down next to her, and cried with her,” the little girl said.

We can learn at least three things from this story.

First, when someone is late or did not get a job done, don’t simply start shouting and scolding and showing your anger. Ask him for the reason. Give him a chance to explain. Ask questions. Things may not be what you imagine. Don’t jump to conclusions. Be willing to understand.

Second, always be willing to help someone else in whatever way you can. It will give you a new dose of happiness. Happiness is something you can give to someone else, and at the same time you still have it after you give it away.

The third point is the most important of all. We can always help. It is not a matter of money. It is not a matter of skills. It is a matter of willingness. It is our attitude towards other people. It is a matter of the heart, not just of the mind. Think of the little girl. Did she help Lucy? In fact she did not do anything to repair the doll. The doll was still broken. But she did something much more valuable. She showed her friend she really cared. When her friend was sad, she was sad also. So she helped her friend by helping her to cry.

Key Message:

Show that you care for your parents, your children, your friends, your office colleagues. Help them solve their problems if you can. But if you can’t do anything to solve their problems, show that you care about the conditions they are in.

If people are happy, be happy with them. If they are sad, be sad with them. People call this showing empathy for others. “Empathy” is too big a word. Keep it simple. Show others you care for them. Help them in whatever way you can, even if it is no more than joining them in their weeping and crying.


Story source: http://www.challenge.gov.sg/magazines/archive/a_line/200409.html

Wednesday, July 25, 2012

Inspirational Quote



“There are good ships and wood ships, ships that sail the sea, but the best ships are friendships, may they always be!”

Irish Proverb 

Friday, July 20, 2012

Sunday, July 15, 2012

Thursday, July 12, 2012

Leadership Moments 2/2012: About Coaching





Hi everyone,

I'm back and welcome to another sharing on my leadership moments 2/2012. Some time in June, my Staff Development Division sent a broadcast out to all leaders in the organisation to encourage them to share some insights on their coaching experiences. I decided to make my contribution by putting all my thinking on coaching into a mind map for sharing.


"The test of a good coach is that when they leave, others will carry on successfully."Author Unknown 



I'm very lucky to have very good coaches throughout my 16 years of service in my organisation. These wonderful coaches of mine shaped my mental models, thinking and behaviors. All my coaches in the past and present contributed to the leader and coach I am today.

Jimmy as a coach is still work in progress. Every encounter with an individual I work with is a new coaching experience. There is no one-size-fits-all approach when it comes to coaching. The following are some of my thinking, assumptions and sharing on coaching. I hope you will find them useful as a leader.



"Part therapist, part consultant, part motivational expert, part professional organizer, part friend, part nag -- the personal coach seeks to do for your life what a personal trainer does for your body." Minneapolis-St. Paul Star-Tribune



My assumptions about people as far as coaching is concern

1. People are insecure and they don't like uncertainty. As a coach, I will give them confidence, certainty and show them hope whenever possible.

2. People like to feel special and appreciated. As a coach, sincerely compliment and appreciate them whenever possible. Do it both at the individual and group level.

3. People sometimes lack direction or may be traveling in the wrong direction. Navigate with them (like a captain of a ship) and share your life experience to help them in their journey.

4. People tend to be interested in themselves first. As a coach, always see from their perspective, seek first to understand and speak to their needs first!

5. When people is low and out, encourage them. Cheer them on and support them to the best of your abilities.

6. Lastly, people want to be successful. As a coach do your best to clear their path (like a Combat Engineer in the army - I use this example very often) and help them to win and succeed!



"You get the best effort from others not by lighting a fire beneath them, but by building a fire within." Bob Nelson

I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable. John Russell




3 Keys principle I try to follow when I coach

1. Be personal, always build the relationship first

I am a highly adaptable person. I can easily blend in with the people I am with and connect with them quickly. For example, whenever I am with young people, I will be young! When I am with intellectuals, I talk differently. When I am with bosses, I put myself in their shoes, think and communicate like them. In other words, I behave, speak and thinking differently with different people I am with to connect. As a coach, you must be interested in people and their needs. You cannot start coaching anyone before you connect with them.

You cannot teach a person anything; you can only help him find it within himself. Galileo Gallilei



2. Be authentic

I always tell my staff every human being is a walking lie detector. You cannot fake it if you are not interested. This is critical when it comes to coaching. You must be sincere!

“A coach is someone who can give correction without causing resentment.” John Wooden


3. Be patient

Coaching takes time besides skills. You need time and experience to become better (you cannot give what you don't have). You need time to connect with the person before coaching. And to influence and help anyone through coaching, it will not happen overnight. You will encounter setbacks and failures. Most importantly, never give up and keep trying. To do that, you need to be patient and believe in others!


"Make no mistake, as you change your leadership style to one of a coach you will face challenges. There will be times when you question why am I doing this. However, you must at all times keep the long term benefits of being a coach at the forefront of your mind." Byron & Catherine Pulsifer


“Failure is good. It's fertilizer. Everything I've learned about coaching, I've learned from making mistakes.” Rick Pitino



I hope you will find this sharing on coaching useful. Do share with me your comments and thinking. :)



"The goal of coaching is the goal of good management: to make the most of an organization's valuable resources." HARVARD BUSINESS REVIEW



* Any unauthorized redistribution or reproduction of the mind maps is not allowed without written permission from Jimmy Lee. Copyright Jimmy Lee 2012.

Tuesday, July 10, 2012

Thursday, July 5, 2012

Sunday, July 1, 2012

Hakuin and the baby




A beautiful girl in the village was pregnant. Her angry parents demanded to know who was the father. At first resistant to confess, the anxious and embarrassed girl finally pointed to Hakuin, the Zen master whom everyone previously revered for living such a pure life. When the outraged parents confronted Hakuin with their daughter's accusation, he simply replied

"Is that so?"

When the child was born, the parents brought it to the Hakuin, who now was viewed as a pariah by the whole village. They demanded that he take care of the child since it was his responsibility.

"Is that so?" Hakuin said calmly as he accepted the child.

For many months he took very good care of the child until the daughter could no longer withstand the lie she had told. She confessed that the real father was a young man in the village whom she had tried to protect. The parents immediately went to Hakuin to see if he would return the baby. With profuse apologies they explained what had happened.

"Is that so?" Hakuin said as he handed them the child.


Lessons:


"The master taught the village that perception is a relative phenomenon and that reality simply is what it is despite how people label it."

"Public criticism is a means for those who do not know themselves well. But for well self-understanding people, it means nothing."

People saying something does not make it true... Knowing yourself is the most importent thing.

No matter what your reputation is, no matter how much your virtue is praised, because it depends on the opinions of others, it does not reflect the Real You.

The master has achieved complete acceptance of every person, situation and emotion. He has no fear of being unjustly labeled. He receives the child and gives up the child with the same peace of mind. He is both a detached observer and a complete participant.

“Is that so?” reflects the acceptance of what the moment brings. Acceptance in the sense that one responds appropriately to the situation with a calm mind and spirit. There are no calls of fairness or unfairness, of being experienced in the task or not, of complaining about a lost reputation, of wishing that it were different. The needs of present are simply addressed.

More than the physical situation, it is the spirit of the monk’s mind at the initial instant that the situation arises that makes his actions so compelling. It is not passive acceptance; there is direct action here. The calm mind allows effort to be fully directed to the situation without dispersal of energy.


This lesson is for the reader, not a story about a monk. The situation may be one at work, home, or with a friend that brings the same apparent unfairness and inconvenience to an individual at the moment.

Responding with a calm or turbulent mind makes all the difference.

The calm spirit is within the potential of all humans.